Effectively interact with your customers by integrating voice and SMS capabilities in your business applications

Send or receive SMS messages from your applications, or start SMS conversations with your customers

Let your applications interact with __humans or machines__ through SMS. Send a  simple reminder message, confirmation a delivery, start a business process via SMS, or start a customer __conversation__.

Use shared or dedicated SMS shortcodes, or make use of a Belgian long number, also supporting conversational use cases to foreign destinations.

Notify or interact with your customers or machines via SMS

__Send__ single or multi-part messages __and track__ their status in real-time. Our SMS API also supports the sending of __binary messages__, especially useful for IoT and connected machinery. Contact us for access to our bulk SMS web interface.

Send SMS

__Reserve keywords__ to receive SMS on our shared short number (8937) __or rent your own short number__ to  protect your brand identity and skip using keywords in your messages.

Receive SMS

Because SMS is a truly __universal messaging standard__ (any device, no mobile internet required), it is __perfectly suited for customer conversations__. [Contact us](https://proximusapi.enco.io/contact-us "contact us") for more information on our  __exclusive conversational SMS offering__ for the Belgian market.

Have an SMS conversation

The SMS API allows you to

__Sign up__ on the free plan and __and start sending__ your messages after verification of your identity. Even if you go for the Premium plan, there are __no setup or fixed fees__. We will help you on your way if needed.

Send your API requests from your application and __start sending messages right away__ from our shared shortcode. Configure your callback URL(s) to __track your messages' delivery status__.

__Register your callback URI__ and receive quick replies on outgoing messages, even on our shared short code. In the Premium plan: __reserve your keyword__ via our API, use a __dedicated short code__ or request a __conversational SMS number__ in combination with [#Interact](https://proximusapi.enco.io/asset/interact/overview "#Interact").

How does it work

With [FlexIO](https://proximusapi.enco.io/asset/flexio/overview "FlexIO"), you can __automate incoming phonecalls__, and send any __information/confirmation__ to your callers via SMS. Build your own __vocal FAQ bot__, and __send links__ to detailed articles on your website.

You can also __deflect incoming voicecalls__ to an SMS conversation: easier and less costly to manage.

Send an SMS after an inbound phone call 

With [#Interact](https://proximusapi.enco.io/asset/interact/overview "#Interact"), unlock __conversational messaging for all__ your customer facing employees on any channel.

Configure an SMS and WhatsApp number __for each of your branches__, and improve your __reachability__.

Start SMS conversations with your employees

Launch SMS campaigns or start an SMS conversation from __any other application__ (Genesys, Chatlayer, Naxai, CRM applications, HR applications, ticketing applications).

Automate SMS conversations or campaigns

More information

Related Blog Articles

I confirm that I have read and agreed to the terms of the [Proximus SMS API Terms and Conditions](https://api.enco.io/documentation/images/marketing/Proximus_API_Solutions_Terms-Proximus_SMS_API.pdf "Proximus SMS API Terms and Conditions") document.

To prevent anonymous usage of the SMS API, the Belgian legislation imposes a correct identification of the user. Therefor we require you to link a [credit card](https://proximusapi.enco.io/dashboard/billing) to your account and define a correct [address](https://proximusapi.enco.io/dashboard/profile). You can also [contact us](https://proximusapi.enco.io/contact-us) to verfiy your identity.

Proximus acts as the data controller for providing mobile communication services through the SMS API. Proximus acts as data controller for the traffic data where Proximus is routing the SMS communication and where Proximus is using the traffic data for billing purposes. The customer acts as a separate data controller for other personal data processing related to SMS API configuration and content of the SMS communication.  Please refer to [Proximus privacy notice](https://www.proximus.be/en/id_cr_privacy_policy/personal/orphans/privacy-policy.html) to learn more about how Proximus processes the personal data.”

To prevent anonymous usage of the SMS API, the belgian legislation imposes a correct identification of the user. We will ask you for a Belgian ID before activating the service.

SMS from and to your applications

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