Effectively interact with your customers by integrating voice and SMS capabilities in your business applications

NextGen Voicemail delivers fix and mobile voicemails to your email, adds business features, and can support your commercial/employer brand.

Not answering phone calls __negatively affects your customer KPIs__, causing frustration, directly impacting __CSAT__, and creating a perception of unresponsiveness and unreliability, which, in turn affects customer __NPS__. Customers exert more effort to reach the company, deteriorating __CES__.

Did you know that __20 to 60% of calls remain unanswered__? Still, __standard voicemail systems are considered a burden__ for the users, an annoyance for callers, and a blind spot in your omnichannel customer interaction strategy. __NextGen voicemail__ can handle __any missed call__ of a company, whether on __general company__ numbers, __personal fix__ or __personal mobile__ numbers.

![NextGen voicemail value](//images.ctfassets.net/hy79bo9ibw2v/7G8SnQRPs4Il3tcTxXHpJR/34095edf780d03c7363f7018c8911c8d/240516-NextGen_voicemail_value.gif)

Taking care of your callers when you can't

__Don't let your customers hang forever__, but give them a decent alternative. With the NextGen voicemail, you can easily __capture voice messages__, propose __callback__ requests, or __integrate in any 3rd party application__ using REST APIs.

Shared voicemails, behind IVR, hunt groups or call center queues

With the NextGen voicemail, you can __facilitate your employees__ in better handling missed calls, while __standardising voicemail greetings__, supporting your commercial and employer brand. You can implement it on any fix or Proximus mobile number.

Take care of missed calls on the fix and mobile numbers of your employees

Covering both general and personal calls

For shared/general numbers, you can easily build a mono or __mulilingual__ simple __message or voice menu__.

You can integrate a __company jingle__, followed by a __multilingual welcome message__ (text-to-speech or custom audio file), add an optional __speech menu__ (one level), and a __closing prompt__.

Using only the speech capabilities, you can build a simple FAQbot by typing your questions & answers via a simple web interface.

Simple message or voice menu

Send an email to a predefined mailbox for each call, or on the caller's demand. Typical use cases include __callback requests__, __document requests__. Choose between a __custom plain text or html__ mail, or use a __predefined template__.

When you choose to record a message, a __link to the recording__ can be included in your custom mail, as well as a link to a __universal web player__. You can also choose to __include a transcript__ of the recording.

Send custom email messages

Send any __JSON POST/GET request__ with or without custom authentication headers to any API endpoint of your choice.

Use cases include delivering __callback requests or voicemail messages__ to any REST-enabled application, like #Interact, CRM or other contact-center applications.

Alternatively, use these APIs to __send an SMS message__ to either the caller (eg. link to your website, contact details) or one of your employees (missed call notification)

integrate applications using REST APIs

Features for general/shared company numbers

Deliver your voicemail __messages to your email__ address, including the message __transcript__, and get __rich SMS notifications__ (including caller name, message duration, urgency). For shared voicemail boxes: integrate with #Interact to deflect voice calls to conversational messaging

Proximus customers can simply [try it out via this link](https://data.enco.io/voicemail/vmsetup.php?subscribe "NextGen Voicemail free trial").

Voicemail To Email & Omnichannel capabilities

Activate a different greeting message for your __personal and professional contacts__, let your callers flag __urgent messages__, or make use of the integrated __out-of-office__ and __backup__ feature.

Do you have an assistant that is managing your email inbox? You can now also __delegate your voicemail settings__ and messages.

Advanced business features

As a company, use your corporate voicemail solution to strengthen your __commercial or employer brand__, by providing __custom multilingual voicemail texts, or corporate jingles__. We also brand the __web and mail templates__ to your house style.

You can even insert __temporary messages__, or send __information SMSes__ from the fix & mobile voicemail of all your employees, to announce an event, or provide the customer with more information.

Integrate & align with your brand

Features for personal numbers

Offer your sales staff the __right to disconnect__, while making sure your __customer is answered in a professional way__ (eg. voicemail backup during out-of-office).

Offer your acccount manager a __mobile note taking function__, that delivers their transcribed memo via email.

Sales management & staff

As a manager, let your personal assistant __follow-up on voice mail messages and settings__.

 __strengthen your brand for professional contacts__, while keeping your __personal contacts outside the business context__.


Managers and assistants

__Integrate escalation and servicing flows__ in your employee’s mobile numbers, and let them better __respond to urgencies__.

Get more insights in your customer journey with the integrated reporting.

Field workers & engineers

Sweetspot user profiles

Handling missed calls in style

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