NextGen Voicemail
Taking care of your callers when you can't
Did you know that 20 to 60% of direct calls remain unanswered? When your customers know the direct numbers (fix or mobile) of your employees, their voicemail becomes part of their customer journey!
Still, standard voicemail systems are considered a burden for the users, an annoyance for callers, and a blind spot in your omnichannel customer interaction strategy.
NextGen Voicemail Features
Voicemail To Email & Omnichannel capabilities
Deliver your voicemail messages to your email address, including the message transcript, and get rich SMS notifications (including caller name, message duration, urgency). For shared voicemail boxes: integrate with #Interact to deflect voice calls to conversational messaging
Proximus customers can simply try it out via this link.
Advanced business features
Activate a different greeting message for your personal and professional contacts, let your callers flag urgent messages, or make use of the integrated out-of-office and backup feature.
Do you have an assistant that is managing your email inbox? You can now also delegate your voicemail settings and messages.
Integrate & align with your brand
As a company, use your corporate voicemail solution to strengthen your__ commercial or employer brand__, by providing custom multilingual voicemail texts, or corporate jingles. We also brand the web and mail templates to your house style.
You can even insert temporary messages, or send information SMSes from the fix & mobile voicemail of all your employees, to announce an event, or provide the customer with more information.
Sweetspot user profiles
Sales management & staff
Offer your sales staff the right to disconnect, while making sure your customer is answered in a professional way (eg. voicemail backup during out-of-office).
Offer your acccount manager a mobile note taking function, that delivers their transcribed memo via email.
Managers and assistants
As a manager, let your personal assistant follow-up on voice mail messages and settings.
strengthen your brand for professional contacts, while keeping your personal contacts outside the business context.
Field workers & engineers
Integrate escalation and servicing flows in your employee’s mobile numbers, and let them better respond to urgencies.
Get more insights in your customer journey with the integrated reporting.
More information
Do you need more information, a demo? Would you like us to help you get started, or even develop the complete solution for you? Don’t hesitate to contact us by filling in the form on our contact us page.
Related Blog Articles
Support ‘the right to disconnect’ while serving your customers and strengthening your employer brand
Read more
NextGen Voicemail takes care of your callers when you can’t
Read moreNever miss a thing
Stay informed on offers, promotions and platform updates by e-mail. You can unsubscribe at any time.
