Effectively interact with your customers by integrating voice and SMS capabilities in your business applications

Solutions that are only available on request

The Proximus NextGen Voice Service is a managed service offering custom built voice applications, supporting text to speech, speech recognition, biometrics, and advanced application integrations

The Proximus NextGen Voice service is a managed service, offering __custom built voice applications__ in a __Pay As You Use__ price model, supporting text to speech and __speech to text__ capabilities, as well as advanced __application integrations__.

Next to some readily available templates for __call filtering__, __guard services__, __callback requests__, web chat __invitation via SMS__, automated __questions-answers__, we build custom applications on request, such as speech driven, automated __call dispatching__, __document requests__ via phone, and other __self-service__ voice applications

Next Gen Voice service: introduction

Don't let your customers wait, and integrate __voice to email__ or __callback requests__ in any existing hunt group/IVR solution and send these to any shared mailbox, or other application using REST-APIs.

Take it to the next level with Proximus #Interact, delivering these in a user interface, and allowing to __continue the conversation via SMS or WhatsApp__.

Integrate language choices, SMS notifications, and multilingual transcript capabilities to your liking.

Handling missed calls

Whether __sending an SMS__ with a link to your website, web chat support, address information, driving directions, opening hours, you can help your customers get the information they need.

Looking for a simple automated answers to commonly asked questions? Let us develop your __FAQbot__ for you, and reduce the number of unnecessary calls to your employees.

Simple Self Service

If you're looking for a shared number that __forwards incoming calls to the employee 'on guard'__, this application is for you!

While your employee will see the phone number of your customer who is calling the guard service, your __employee's phone number will remain private__, even when calling back the customer to follow-up on the specific phonecall.

This simple script allows you to __schedule the current, and the next guard__, and allows you to specify a switchover moment.

Guard Service

NextGen Voice service templates

Custom built managed voice applications

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NextGen Voice Service

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