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NextGen Voice Service

Next Gen Voice service: introduction

The Proximus NextGen Voice service is a managed service, offering custom built voice applications in a Pay As You Use price model, supporting text to speech and speech to text capabilities, as well as advanced application integrations.

Next to some readily available templates for call filtering, guard services, callback requests, web chat invitation via SMS, automated questions-answers, we build custom applications on request, such as speech driven, automated call dispatching, document requests via phone, and other self-service voice applications

NextGen Voice service templates

Handling missed calls

Don't let your customers wait, and integrate voice to email or callback requests in any existing hunt group/IVR solution and send these to any shared mailbox, or other application using REST-APIs.

Take it to the next level with Proximus #Interact, delivering these in a user interface, and allowing to continue the conversation via SMS or WhatsApp.

Integrate language choices, SMS notifications, and multilingual transcript capabilities to your liking.

Simple Self Service

Whether sending an SMS with a link to your website, web chat support, address information, driving directions, opening hours, you can help your customers get the information they need.

Looking for a simple automated answers to commonly asked questions? Let us develop your FAQbot for you, and reduce the number of unnecessary calls to your employees.

Guard Service

If you're looking for a shared number that forwards incoming calls to the employee 'on guard', this application is for you!

While your employee will see the phone number of your customer who is calling the guard service, your employee's phone number will remain private, even when calling back the customer to follow-up on the specific phonecall.

This simple script allows you to schedule the current, and the next guard, and allows you to specify a switchover moment.

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