Effectively interact with your customers by integrating voice and SMS capabilities in your business applications

Proximus marketing or service numbers are linked to an existing fixed or mobile number. You can manage the routing of calls to this number based on opening hours, call origin, language, etc. to offer the best customer interactions

A Proximus marketing or service number is a __virtual number__ and will be linked to an existing fixed or mobile number. Without any additional investment, you can __manage the routing of calls__ to this number based on opening hours, call origin, language, etc. to offer the best customer interactions.

Call Agent

Marketing or service numbers

With national or international toll free numbers, you provide __the ultimate customer service__.  As a company, you will pay for __collecting the call__ from  any network, with a different fee/minute depending on the network of origin.

Then, we will __reroute the call__ to a destination of your choice, with a different fee/minute depending on the destination network.

You can get a 0800 number __starting at a monthly consumption cost of €25__, covering 70 to 300 minutes of inbound calls.

With a 0800 number, you can also implement WebContact: a module your website that allows your visitors to call you with a simple click

0800: maximum value for your customers

A 078 number is a __geographically neutral__ phone number, which is considered __as a fixed destination__ (no additional costs/warning messages for your caller).

The __rerouting of the call to a destination of your choice__ will be charged per minute, at a rate depending on your chosen destination.

You can get a 078 number __starting from a minimum monthly consumption of €15__, which covers up to 3000 minutes (fix destination).

078: geographically neutral

Difference between 0800 and 078 numbers

With a distinctive 078 or 0800 number, you can effortlessly shed the confines of local phone codes. Embrace the opportunity to __position yourself as a Belgian or  international player__.

Choosing a prestigious 0800 number is more than just a call. It's __a powerful statement that reaffirms your unwavering commitment to your customers__. It signifies that you're there to deliver exceptional service.

Give a professional image or hide your local footprint

Implement any __voice bot/automated phone conversation__ on your number to better serve your customers, 24/7.

Integrate your __business applications/database__ to filter out callers, provide __self-service__ capabilities.

Check out these voice automation solutions: VMS, [NextGen Voice](https://proximusapi.enco.io/asset/flexio/overview), [NextGen Voicemail](https://proximusapi.enco.io/asset/nextgen-voicemail/overview)

Filter or automate inbound phone conversations

With a marketing number, you are able to handle __peak loads__ and benefit of __disaster recovery__ functionalities (alternative forward, emergency messages, ...)

With [VMS](https://proximusapi.enco.io/asset/voice-managed-services/overview) on top of your marketing number, you can handle both call __queuing and routing__, and get elaborate call reports

Advanced Call Center features and business continuity

Using a Marketing number

These numbers can be easily combined with the [NextGen Voicemail](https://proximusapi.enco.io/asset/nextgen-voicemail/overview) offering, specialised in __handling missed calls__, proposing __callback__, __voicemail2email__ or __messaging deflection__ capabilities.

Alternatively, with the [NextGen Voice Service](https://proximusapi.enco.io/asset/flexio/overview), you can easily build advanced __self-service__ applications with __speech-to-text-to-speech__ capabilities, as well as advanced __application integrations__.

NextGen Voice & Voicemail

Similar to voice routing, [#Interact](https://proximusapi.enco.io/asset/interact/overview) can easily add __omnichannel messaging capabilities__, including web chat, SMS, WhatsApp, RCS and many more.

You can __easily deflect incoming voice calls__ to messaging conversations, making it more easy for your employees to follow-up on missed calls, while being __less intrusive__ compared to calling your customers back.

#Interact messaging

If you do not have a telephony infrastructure or cloud solution, you can __deliver calls directly to a mobile app or desktop browser__.

When your data connectivity is insufficient, we'll just forward your calls to your mobile number, __making sure you don't miss any call__.

Webphone

Freephone or non-geographical marketing or service numbers

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0800 & 078 numbers

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