0800 & 078 numbers
Marketing or service numbers
A Proximus marketing or service number is a virtual number and will be linked to an existing fixed or mobile number. Without any additional investment, you can manage the routing of calls to this number based on opening hours, call origin, language, etc. to offer the best customer interactions.
Difference between 0800 and 078 numbers
0800: maximum value for your customers
With national or international toll free numbers, you provide the ultimate customer service. As a company, you will pay for collecting the call from any network, with a different fee/minute depending on the network of origin.
Then, we will reroute the call to a destination of your choice, with a different fee/minute depending on the destination network.
You can get a 0800 number starting at a monthly consumption cost of €25, covering 70 to 300 minutes of inbound calls.
With a 0800 number, you can also implement WebContact: a module your website that allows your visitors to call you with a simple click
078: geographically neutral
A 078 number is a geographically neutral phone number, which is considered as a fixed destination (no additional costs/warning messages for your caller).
The rerouting of the call to a destination of your choice will be charged per minute, at a rate depending on your chosen destination.
You can get a 078 number starting from a minimum monthly consumption of €15, which covers up to 3000 minutes (fix destination).
Using a Marketing number
Give a professional image or hide your local footprint
With a distinctive 078 or 0800 number, you can effortlessly shed the confines of local phone codes. Embrace the opportunity to position yourself as a Belgian or international player.
Choosing a prestigious 0800 number is more than just a call. It's a powerful statement that reaffirms your unwavering commitment to your customers. It signifies that you're there to deliver exceptional service.
Filter or automate inbound phone conversations
Implement any voice bot/automated phone conversation on your number to better serve your customers, 24/7.
Integrate your business applications/database to filter out callers, provide self-service capabilities.
Check out these voice automation solutions: VMS, NextGen Voice, NextGen Voicemail
Advanced Call Center features and business continuity
With a marketing number, you are able to handle peak loads and benefit of disaster recovery functionalities (alternative forward, emergency messages, ...)
With VMS on top of your marketing number, you can handle both call queuing and routing, and get elaborate call reports
Related Solutions
NextGen Voice & Voicemail
These numbers can be easily combined with the NextGen Voicemail offering, specialised in handling missed calls, proposing callback, voicemail2email or messaging deflection capabilities.
Alternatively, with the NextGen Voice Service, you can easily build advanced self-service applications with speech-to-text-to-speech capabilities, as well as advanced application integrations.
#Interact messaging
Similar to voice routing, #Interact can easily add omnichannel messaging capabilities, including web chat, SMS, WhatsApp, RCS and many more.
You can easily deflect incoming voice calls to messaging conversations, making it more easy for your employees to follow-up on missed calls, while being less intrusive compared to calling your customers back.
Webphone
If you do not have a telephony infrastructure or cloud solution, you can deliver calls directly to a mobile app or desktop browser.
When your data connectivity is insufficient, we'll just forward your calls to your mobile number, making sure you don't miss any call.
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