Effectively interact with your customers by integrating voice and SMS capabilities in your business applications

Enable omnichannel conversational messaging for all your customer facing employees, and Improve your operational efficiency and customer experience.

Customer interactions via conversational messaging are __easier to manage__ than  phone or email interactions. On top of that, messaging channels have a __higher reach__, and __customer expectations__ that are easier to fulfill.

__#Interact__ unlocks __messaging for all__ your customer facing employees, supports outbound __campaigns__, inbound __voice deflection__,  __automation__ and application __integrations__.

![#Interact Screen](//images.ctfassets.net/hy79bo9ibw2v/7ChbTYwRaLTPWVjuJbyU9i/6491a21bc95a3aa3071f365341b27198/interact-scree.PNG)


Voice deflection and conversational messaging improves your effiency and customer experience

__Customers expect you to be reachable__, but your employees can't always answer the phone in time.

__Deflect your incoming phone calls__ to messaging and avoid customer frustration and stressed employees.

Deflect and spread your incoming phone calls

Consumer, and business communication has __shifted from voice to messaging__. More and more people no longer answer phone calls from unknown numbers. 

Messaging channels deliver your message in a __less intrusive__ way, are more likely to be read, and can be replied to __at your customer's convenience__.


Improve the answer rate of your outbound campaigns

With conversational messaging and a chat bot, you can __help your customer, while standing in line__.

At no extra cost, you can follow-up on their visit, with an __NPS survey__, a __promotional offer__, or __enable your customer to ask a question__ to your local branches' employee.

Enrich the customer journey in local branches

Conversational messaging can solve your customer interaction challenges

#Interact supports __SMS__, __WhatsApp__ for Business, __RCS__,  __web chat__ , Facebook __messenger__, and __custom channels__ (eg. self-developed mobile apps). All channels can be used for __notifications__, __conversations__, and __campaigns__.

With __SMS hyperlink__ invitations, you can even invite users to a web conversation, after they've closed their browser.

Interact with your customers on the channels they prefer

Every __campaign or inbound__ conversation can be __routed__ to one or more employees. They can also __call out__ to the customer from within the #Interact interface (eg. callback requests).

With the #Interact __offload-API__, any other __application can initiate a new customer conversation__ and route it to the correct bot or employee, providing them with all the __context__ they need.

Route interactions to the right employees

#Interact supports __campaigns on any channel__, using predefined templates to __personalize__ for each recipient. Each campaign can be routed to a __bot or specific employees__. With the __campaign API__, any application can add contacts to a predefined campaign.

#Interact also offers an __open bot API__, which allows to plugin any AI/ML bot solution, or __integrate backend applications__ to support fully automated business processes .

Launch campaigns and automate conversations

#Interact supports your omnichannel strategy 

#Interact is a Proximus owned solution, made __specifically for the Belgian mid-size__ market, with unique features and price mechanisms.

The combination of __true conversational SMS__, campaign channel fallback, web chat invitations via SMS, __IVR deflection__, and __RCS__ make #Interact a unique toolkit for any company.

Made for Belgium

Instead of building a closed all-in-one SaaS solution, #Interact is an API-first, __open messaging orchestrator__.

It allows to connect any __channel__, any __bot__, and to start conversations from any __other application__ (eg. CRM/ticketing/IVR)

Truly open architecture

Typical omnichannel tools are made for contact center environments, and so is their __licensing mechanism__, making it way too expensive to deploy on a larger scale.

#Interact unlocks omnichannel communication for __all your customer facing employees__, in all your branches, at a lower cost.

No expensive contact center licenses

What makes #Interact unique?

In combination with #Interact, you can make use of a unique [conversational SMS](https://proximusapi.enco.io/asset/sms/price "conversational SMS") offer, with a __specific pricing__ for the Belgian market, and making use of __mobile long numbers__.  [Contact us](https://proximusapi.enco.io/contact-us "Contact us page") for more information!

SMS API

The [Voice Callout API](https://proximusapi.enco.io/asset/voicecallout/overview "Voice Callout API") is embedded in #Interact, which allows users to __escalate a messaging conversation to a voice call__, using any of the company's fixed numbers (hiding the user's direct extension)

Voice Callout API

You can easily create __callback__ requests, voicemail __transcripts__, or __deflect__ voice calls to messaging channels via our  [NextGen voicemail](https://proximusapi.enco.io/asset/flexio-voicemail/overview) solution, if your own IVR does not support the required REST APIs.

NextGen voicemail

#Interact goes hand in hand with

Customer interactions via conversational messaging

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