Effectively interact with your customers by integrating voice and SMS capabilities in your business applications

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Enable omnichannel messaging for all your customer facing employees, and Improve your operational efficiency and customer experience.

__Customers expect you to be reachable__, but your employees can't always answer the phone in time.

__Deflect your incoming phone calls__ to messaging and avoid customer frustration and stressed employees.

Deflect and spread your incoming phone calls

Consumer, and business communication has __shifted from voice to messaging__. More and more people no longer answer phone calls from unknown numbers. 

Messaging channels deliver your message in a __less intrusive__ way, are more likely to be read, and can be replied to __at your customer's convenience__.


Improve the answer rate of your outbound campaigns

With conversational messaging and a chat bot, you can __help your customer, while standing in line__.

At no extra cost, you can follow-up on their visit, with an __NPS survey__, a __promotional offer__, or __enable your customer to ask a question__ to your local branches' employee.

Enrich the customer journey in local branches

Conversational messaging can solve your customer interaction challenges

Customers interactions via conversational messaging are __easier to manage at a lower cost__ than traditional telephony interactions. 

__Don't let your employees use their personal social accounts__, but provide a professional omnichannel tool that gives you the __control and insights__ you need.  

__#Interact__ unlocks __messaging for all__ your customer facing employees, supports outbound __campaigns__, conversation __automation__ and application __integrations__.

![#Interact Screen](//images.ctfassets.net/hy79bo9ibw2v/7ChbTYwRaLTPWVjuJbyU9i/6491a21bc95a3aa3071f365341b27198/interact-scree.PNG)


Improve your customer experience and operational efficiency with conversational messaging

#Interact supports __SMS__, __WhatsApp__ for Business, __RCS__,  __web chat__ , Facebook __messenger__, and __custom channels__ (eg. self-developed mobile apps). All channels can be used for __notifications__, __conversations__, and __campaigns__.

With __SMS hyperlink__ invitations, you can even invite users to a web conversation, after they've closed their browser.

Interact with your customers on the channels they prefer

Every __campaign or inbound__ conversation can be __routed__ to one or more employees. They can also __call out__ to the customer from within the #Interact interface (eg. callback requests).

With the #Interact __offload-API__, any other __application can initiate a new customer conversation__ and route it to the correct bot or employee, providing them with all the __context__ they need.

Route interactions to the right employees

#Interact supports __campaigns on any channel__, using predefined templates to __personalize__ for each recipient. Each campaign can be routed to a __bot or specific employees__. With the __campaign API__, any application can add contacts to a predefined campaign.

#Interact also offers an __open bot API__, which allows to plugin any AI/ML bot solution, or __integrate backend applications__ to support fully automated business processes .

Launch campaigns and automate conversations

#Interact supports your omnichannel strategy 

#Interact is a Proximus owned solution, made __specifically for the Belgian mid-size__ market, with unique features and price mechanisms.

The combination of __true conversational SMS__, campaign channel fallback, web chat invitations via SMS, __IVR deflection__, and __RCS__ make #Interact a unique toolkit for any company.

Made for Belgium

Instead of building a closed all-in-one SaaS solution, #Interact is an API-first, __open messaging orchestrator__.

It allows to connect any __channel__, any __bot__, and to start conversations from any __other application__ (eg. CRM/ticketing/IVR)

Truly open architecture

Typical omnichannel tools are made for contact center environments, and so is their __licensing mechanism__, making it way too expensive to deploy on a larger scale.

#Interact unlocks omnichannel communication for __all your customer facing employees__, in all your branches, at a lower cost.

No contact center required

What makes #Interact unique?

In combination with #Interact, you can make use of a unique [conversational SMS](https://proximusapi.enco.io/asset/sms/price "conversational SMS") offer, with a __specific pricing__ for the Belgian market, and making use of __mobile long numbers__.  [Contact us](https://proximusapi.enco.io/contact-us "Contact us page") for more information!

SMS API

The [Voice Callout API](https://proximusapi.enco.io/asset/voicecallout/overview "Voice Callout API") is embedded in #Interact, which allows users to __escalate a messaging conversation to a voice call__, using any of the company's fixed numbers (hiding the user's direct extension)

Voice Callout API

You can easily create __callback__ requests, voicemail __transcripts__, or __deflect__ voice calls to messaging channels via our  [FlexIO CPaaS](https://proximusapi.enco.io/asset/flexio/overview "FlexIO CPaaS") solution, if your own IVR does not support the required REST APIs.

FlexIO CPaaS solution

#Interact goes hand in hand with

Customer interactions via messaging

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