Automate inbound and outbound voice calls using advanced speech technologies and recording, integrated with messaging and other applications

The Proximus NextGen Voice Service is a voice application platform, providing speech technology, automation and application integration capabilities. 

The Proximus NextGen Voice service is a Belgian __call automation__ solution, supporting Dutch, French, English and German speech technology. NextGen voice supports both inbound & outbound use cases, either in a __Pay As You Use__, __Flat Fee__, or __license based__ price model. It is offered both in a "__Do It Yourself__" or __fully managed__ offering.

NextGen Voice natively integrates with messaging solutions like __[Ring Ring](https://www.ringring.be/products/sms/sms-api/)__ & __[Enco SMS services](https://proximusapi.enco.io/asset/sms/overview)__, __[#Interact](https://proximusapi.enco.io/asset/interact/overview)__, and can integrate with any other __3rd party applications__.

Common use cases: __automated attendant__ transferring calls 24/7 to departments or individual employees, extensive FAQbot __question-answer modules__, __automated outbound calls__, __advanced missed call handling__, with messaging deflection & voice to email capabilities.

Improving reachability & operational efficiency with voice bots

You can configure __any Proximus number__ to forward incoming calls to NextGen voice, in order to provide __advanced voicemail or voice bot__ features. Depending on the volume, you can use simple call transfers, Proximus VMS, or a private SIP connection to __reduce transfer costs__

Transfer calls to NextGen voice

You can build your speech driven voice bot using our __universal configuration interface__, defining caller intents, and linking actions to them. Use our open API integration to send messages to the caller, or __integrate with any application__.

We can also build any application for you, giving you __partial or full control__ to make changes afterwards, and giving you __visibility on all calls__

Define your call flow

Easily transfer inbound/outbound calls __from your bot to another destination__, via the public telephone network, or using Proximus VMS, reducing transfer costs. We even support internal destinations, making use of a private SIP connection to your telephony environment. You can choose to __show or hide the phone number__ of the first call to your transfer destination.

Post-bot transfers

How does it work - Inbound calls

__Trigger an outbound call from your application__, and pass on any dynamic text or actions.

Use our __shared connectivity__ at standard billing rates, or request a dedicated voice connection. __Dedicated connections__ come with your own numbers and traffic plan to optimise calling costs, possibly even at a fixed price per month (flat rate).

Trigger outbound calls

Let us build your __customised outbound flow__ for you, with dynamic text, actions, and API callbacks to inform you of the call result, or build your own flow using a standard configuration interface . Make use of recording, text-to-speech, speech-recognition, and __any other feature__.

How does it work - Outbound calls

Delivering custom built managed voice applications

These cookies are important to the proper functioning of a site. To improve your experience, we use functional and anonymous analytical cookies. Click Agree and Proceed to accept cookies and go directly to the site.

About Cookies On This Site

All rights reserved. © 2020 Proximus | [Cookie policy](https://www.proximus.be/en/id_cr_cookie/personal/products/orphans/cookie-policy.html "Cookie policy")

This site was created and is managed in accordance with Belgian law.

Proximus API Solutions - powered by ClearMedia NV. Merksemsesteenweg 148, B-2100 Deurne.

BE 0831.425.897

NextGen Voice Service

Plans & Pricing

FlexIO Call Credit Standard

FlexIO Call Credit Volume

FlexIO Dedicated

NextGen voicemail user licenses

Never miss a thing