Effectively interact with your customers by integrating voice and SMS capabilities in your business applications

Build your own voice application in the cloud, integrated in your business applications, and using regional Belgian numbers.

With Proximus FlexIO, the __CPaaS platform__ from Proximus, digital and agile enterprises can easily __integrate programmable communication__ and end-user interactions in their __applications and business processes__. Developers will find a rich set of REST APIs to integrate, while business users will be able to quickly develop communication use cases using the Visual Designer.

FlexIO also offers some ready-to-use turnkey applications, such as the [FlexIO Voicemail](https://proximusapi.enco.io/blogs/updates/flexio-voicemail-takes-care-of-your-callers-when-you-cant "Proximus FlexIO Voicemail") solution: a true __converged fix & mobile__ voicemail solution with voicemail to email and other smart features.

Build the customer journey you need with Proximus FlexIO, the CPaaS platform from Proximus

flexio-journey 1

Programmable Communications

From a simple traditional IVR to more sophisticated voice bots or voice servers integrated with your CRM, WFM and other business processes.  FlexIO includes access to Speech to Text and Text to Speech from well-known providers such as Google, Amazon Polly, Acapela and voice RSS.

Create voice servers

Integrate 2 factor authentication in minutes in your website or applications, or implement number masking sessions to prevent the disclosure of employee or customer's real phone numbers

Level-up security and privacy

Let your applications reach out to customers and partners via messaging or by initiating outbound voice calls. Track the effectiveness of your actions by retrieving your communications logs or by interacting with callees via Speech to Text, Text to Speech and DTMF. 

Create outbound campaigns

Proximus FlexIO allows you to

Reserve your phone number(s) on the platform. We cover all prefix zones in Belgium

Non-developers can use our Visual Designer to create inbound and outbound voice scenarios

Developers will use our REST APIs and RCML data structures to build simple to complex voice and messaging scenarios

How it works

Together with Proximus, CIB Vlaanderen (representing the Flemish Real Estate sector) is bringing significant improvements to the business of Property Management. By relying on stable, secure and real time communication building blocks which are invoked by using API, we are creating better user experience: Property managers are now engaging with their clients on a more efficient and flexible way thanks to the smart interactive voice response system and many other services offered by Proximus.

Customer testimonials

Do you need more information, a demo? Would you like us to help you get started, or even develop the complete solution for you? Don’t hesitate to contact us by filling in the form on our [contact us page](https://proximusapi.enco.io/contact-us "Contact us").

More information

Advanced voice applications

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FlexIO Voice CPaaS

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