Solutions that are only available on request

Effectively interact with your customers by integrating voice and SMS capabilities in your business applications

The Proximus NextGen Voice Service is a voice application platform, providing speech technology, automation and application integration capabilities. 

The Proximus NextGen Voice service is a managed service, offering __custom built voice applications__ in a __Pay As You Use__ price model, supporting text to speech and __speech to text__ capabilities, as well as advanced __application integrations__.

Next to some readily available templates for __call filtering__, __guard services__, __callback requests__, web chat __invitation via SMS__, automated __questions-answers__, we build custom applications on request, such as speech driven, automated __call dispatching__, __document requests__ via phone, and other __self-service__ voice applications

Next Gen Voice service: introduction

Don't let your customers wait, and integrate __voice to email__ or __callback requests__ in any existing hunt group/IVR solution and send these to any shared mailbox, or other application using REST-APIs.

Take it to the next level with Proximus #Interact, delivering these in a user interface, and allowing to __continue the conversation via SMS or WhatsApp__.

Integrate language choices, SMS notifications, and multilingual transcript capabilities to your liking.

Handling missed calls

Whether __sending an SMS__ with a link to your website, web chat support, address information, driving directions, opening hours, you can help your customers get the information they need.

Looking for a simple automated answers to commonly asked questions? Let us develop your __FAQbot__ for you, and reduce the number of unnecessary calls to your employees.

Simple Self Service

If you're looking for a shared number that __forwards incoming calls to the employee 'on guard'__, this application is for you!

While your employee will see the phone number of your customer who is calling the guard service, your __employee's phone number will remain private__, even when calling back the customer to follow-up on the specific phonecall.

This simple script allows you to __schedule the current, and the next guard__, and allows you to specify a switchover moment.

Guard Service

NextGen Voice service templates

Contact us to discuss your use case, and choose amongst ready-to-use templates, already used by existing customers, or let us build a custom flow for you

You can easily connect to your own APIs or dynamic content, or we can develop custom configuration interfaces or speech models to your liking


Turnkey or custom built

You can deliver your calls to the NextGen voice service via a private SIP-trunk, or  dedicated technical phone numbers.

If you use our technical numbers, make sure to put your own numbers in front, and transfer your calls: via a call forward on your fix/mobile number
, via [VMS](https://proximusapi.enco.io/asset/voice-managed-services/overview),
, via [Marketing/Service Numbers (078/800)](https://proximusapi.enco.io/asset/marketing-numbers/overview), or [premium numbers](https://proximusapi.enco.io/asset/premium-numbers/overview)

Deliver calls to your flow

You can easily transfer calls back to your own telephony environment, making use of a private SIP trunk, or public call transfer to any Belgian number

Transfer calls from your flow

How does it work

Delivering custom built managed voice applications

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NextGen Voice Service

Plans & Pricing

Premium Plan

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