Effectively interact with your customers by integrating voice and SMS capabilities in your business applications

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FlexIO Voicemail delivers fix and mobile voicemails to your email, adds business features, and can support your commercial/employer brand.

Did you know that __20 to 60% of direct calls remain unanswered__? When your customers know the direct numbers (fix or mobile) of your employees, their voicemail becomes part of their __customer journey__!

Still, __standard voicemail systems are considered a burden__ for the users, an annoyance for callers, and a blind spot in your omnichannel customer interaction strategy.

![FlexIO Voicemail](//images.ctfassets.net/hy79bo9ibw2v/gTvmQ24ziByORjwbwcqTq/2331fc73b17eb8f46e61587743287d22/FlexIO_Voicemail.PNG)

Taking care of your callers when you can't

Deliver your voicemail __messages to your email__ address, including the message __transcript__, and get __rich SMS notifications__ (including caller name, message duration, urgency).

Register for the FlexIO voicemail, and __simply forward your missed calls__ on your fix and/or mobile number to your new voicemail service, and you're good to go. Proximus customers can simply [try it out via this link](https://data.enco.io/voicemail/vmsetup.php?subscribe "FlexIO Voicemail free trial").

Voicemail To Email

Activate a different greeting message for your __personal and professional contacts__, let your callers flag __urgent messages__, or make use of the integrated __out-of-office__ and __backup__ feature.

Do you have an assistant that is managing your email inbox? You can now also __delegate your voicemail settings__ and messages.

Advanced business features

As a company, use your corporate voicemail solution to strengthen your__ commercial or employer brand__, by providing __custom multilingual voicemail texts, or corporate jingles__. We also brand the __web and mail templates__ to your house style.

You can even insert __temporary messages__ in the fix & mobile voicemail of all your employees, to announce an event or support your commercial campaigns.

Strengthen your brand

FlexIO Voicemail Features

Offer your sales staff the __right to disconnect__, while making sure your __customer is answered in a professional way__ (eg. voicemail backup during out-of-office).

Offer your acccount manager a __mobile note taking function__, that delivers their transcribed memo via email.

Sales management & staff

As a maneger, let your personal assistant __follow-up on voice mail messages and settings__.

 __strengthen your brand for professional contacts__, while keeping your __personal contacts outside the business context__.


Managers and assistants

__Integrate escalation and servicing flows__ in your employee’s mobile numbers, and let them better __respond to urgencies__.

Get more insights in your customer journey with the integrated reporting.

Field workers & engineers

Sweetspot user profiles

Do you need more information, a demo? Would you like us to help you get started, or even develop the complete solution for you? Don’t hesitate to contact us by filling in the form on our [contact us page](https://proximusapi.enco.io/contact-us "Contact us").

More information

Business Voicemail with email integration

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